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I received an error code - How do I fix it? (Cellular Trail Camera)

Customer Support
  • Updated

I received an error code - what does it mean?

Here are a few different Clear Vision Cam - Cellular error codes meanings:

Error 500 = AT error (Failed to register to the network)

Error 401 = SMTP SEND FAIL

Error 201 = Failure to connect

 

How do I fix this?

These are generally easy to troubleshoot and fix. There are a few possible reasons for these error codes:

  1. SIM card not inserted correctly - Take the SIM card out and reinsert, the metallic side should face down.
  2. No data remaining on the SIM card - Log on to your simHERO account and check remaining data.
  3. Cameras is not connected to the cellular network - Exit the Main Menu and return to the camera screen. Check to see if there is a cellular connection made (There should be 5 cellular bars showing a connected signal.)
  4. Wrong phone or email - Go back to where you inserted you email, double check that everything is spelled and entered correctly. Clear this field out and try re-entering everything if needed.
  5. Network is temporarily down - The connected network may be down momentarily. Try turning the camera off and restarting it to refresh the connection.

 

Troubleshooting Steps:

STEP # 1

  1. First, let's make sure your simHERO account has available remaining data.
  2. Log into your simHERO account: https://my.simhero.com/
  3. Verify that your SIM card shows as ACTIVE
  4. Make sure your Credit has a remaining data balance.
  5. We suggest enabling "Auto-Renew" to eliminate disruptions.
  6. See reference/example photo below.

simHERO_Portal_Reference.png

 

STEP # 2

Next, let's make a change on the Trail Camera settings and manually setup the SIM connection. We will walk you through the steps below:

 

First, make sure your camera shows there is a cellular connection (see reference photo below).

Camera-Screen---Connected.jpg

1. Click the M button on the camera to view the MAIN MENU.
--
Main-menu.jpg

2. Go to the 3G section.
--
3G--2.jpg

3. Click SIM Auto Match > Choose Manual
--
SIM-Auto-Match.jpg SIM-Auto-Match-Manual.jpg

4. Click Manual Setup 
  > Click 3G
    > Click APN
      > Enter the following: freeeway
5. Click Save (^) and return to the Main Menu (3G)
--
Manual-Setup.jpgManual-Setup---3G.jpgManual-Setup---3G-APN.jpgManual-Setup---3G-APN-freeeway.jpg
IMPORTANT: Make sure the spelling of "freeeway" is exactly as mentioned. Lowercase spelling with 3 "e's".

 

6. Make sure the following settings are as follows:

MMS > OFF
SMTP > D
FTP > ON

--

3G--2.jpg

 

7. Scroll down and click "Send To".

--

Send-To.jpg

 

IMPORTANT: LEAVE PHONE BLANK. DO NOT ENTER ANYTHING HERE

 

8. Choose Email > Click EMAIL 1 > Enter the correct MMS Gateway Domain for your cellular provider (see photo below for reference). 

--

Send-To-Email.jpg Send-To-Email-EMAIL-1.jpg Send-To-Email-EMAIL-1-MMS.jpg

 

WHAT'S MY PHONE CARRIERS MMS GATEWAY DOMAIN?

Find your phone carrier's email and insert this as instructed.

MMS_Gateway_Domains.png

 

This should solve the issue and photos should now be sent.

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