We've got you covered.
Please make sure you have throughly read through our setup guide page: https://securelyfe.zendesk.com/hc/en-us/articles/360041469174-Clear-Vision-Scope-Setup-Guide
Make sure you are using the correct batteries. Here is more battery information: https://securelyfe.zendesk.com/hc/en-us/articles/360041950353-Battery-Information-Scope
If you need help troubleshooting your item, please email us a photo/video and detailed description of the issue so we can see the exact issue to determine a solution. Correcting a situation is our priority.
Please include the following in your email:
- Order # (find this in your email receipt)
- Detailed description of the issue
- Photo and video demonstrating the problem.
Email us at: https://securelyfe.zendesk.com/hc/en-us/requests/new